Refund and Return Policy – JP Marine Inc.

At JP Marine Inc., customer satisfaction is our priority. We strive to ensure that all products meet the highest standards of quality and performance. However, if you are not completely satisfied with your purchase, our refund and return policy is designed to provide a clear and fair process.

Returns
Customers may request a return within a specified period after receiving the product, provided the item is unused, in its original condition, and in the original packaging. Any product that has been installed, used, or altered may not be eligible for return unless it is defective.

Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately. We may request photos or additional details to assess the issue. Once verified, we will offer a replacement, repair, or refund depending on the situation.

Refunds
Approved refunds will be processed after the returned item has been received and inspected. Refunds will be issued using the original payment method unless otherwise agreed. Please note that shipping and handling charges are generally non-refundable unless the return is due to our error.

Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped. We recommend using a trackable shipping service to ensure the safe return of your item.

How to Initiate a Return
To start a return or refund request, please contact us using the details below. Include your order information and a clear description of the issue to help us assist you quickly.

Contact Information
Email: info@jpmarineinc.com
Address: Mueang Samut Prakan District, Samut Prakan 10280, Thailand
Phone: +6693 048 4715

JP Marine Inc. reserves the right to update or modify this policy at any time without prior notice.